Frequently Asked Questions
Welcome to Dreminex Fashion.
Find answers to common questions about orders, payment, shipping, delivery, returns, refunds, and privacy.
Find answers to common questions about orders, payment, shipping, delivery, returns, refunds, and privacy.
🛍️ Orders
Dreminex Fashion currently ships throughout Bangladesh.
Shipping availability may vary depending on the product, delivery area, and available shipping service.
For complete details, see our Shipping Policy.
Shipping availability may vary depending on the product, delivery area, and available shipping service.
For complete details, see our Shipping Policy.
Orders are generally processed within 24 hours after the order is successfully placed.
Once processing is complete, the order will be handed over to the applicable shipping provider.
Once processing is complete, the order will be handed over to the applicable shipping provider.
The estimated delivery time is generally 6–7 business days within Bangladesh after the order is shipped.
This is an estimated delivery timeframe, not a guaranteed delivery date. Delivery may take longer because of public holidays, seasonal order pressure, courier or logistics issues, weather conditions, remote-area restrictions, or other special or unforeseen circumstances.
See our Shipping Policy for complete information.
This is an estimated delivery timeframe, not a guaranteed delivery date. Delivery may take longer because of public holidays, seasonal order pressure, courier or logistics issues, weather conditions, remote-area restrictions, or other special or unforeseen circumstances.
See our Shipping Policy for complete information.
💳 Payment
Yes. Dreminex Fashion currently accepts Cash on Delivery (COD) for eligible orders.
Yes. For eligible COD orders, the applicable delivery charge must be paid in advance.
Current advance delivery charges are:
Where COD is applicable, the remaining product amount will be collected at the time of delivery.
The applicable payment requirement will be communicated during the order or checkout process.
For more information, see our Shipping Policy.
Current advance delivery charges are:
- Dhaka: ৳80
- Dhaka surrounding areas: ৳100
- Outside Dhaka: ৳130
Where COD is applicable, the remaining product amount will be collected at the time of delivery.
The applicable payment requirement will be communicated during the order or checkout process.
For more information, see our Shipping Policy.
🚚 Shipping & Delivery
Dreminex Fashion primarily uses Steadfast Courier for order delivery.
Where applicable, we may also use Pathao or another suitable delivery provider depending on the delivery location, service availability, and operational requirements.
Where applicable, we may also use Pathao or another suitable delivery provider depending on the delivery location, service availability, and operational requirements.
For eligible COD orders, the standard advance delivery charges are:
- Dhaka: ৳80
- Dhaka surrounding areas: ৳100
- Outside Dhaka: ৳130
Dreminex Fashion will generally try to notify the customer one day before the scheduled delivery through SMS, email, or phone call, where the necessary contact information is available.
Customers should provide a complete and accurate address and valid contact information and should be ready to receive the product on the scheduled delivery day.
Customers should provide a complete and accurate address and valid contact information and should be ready to receive the product on the scheduled delivery day.
Where tracking is available, tracking information will be provided after the order has been shipped.
Please note that tracking updates may take some time to appear after shipment.
Please note that tracking updates may take some time to appear after shipment.
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address or other customer-provided information:
If a parcel is returned because the customer refuses delivery, remains unreachable, or provided incorrect or incomplete delivery information, the original delivery charge is not refundable and any applicable re-delivery charge may need to be paid before re-shipment.
If an order cannot be delivered because of an incorrect or incomplete address or other customer-provided information:
- Additional delivery or re-shipping may be required.
- The customer will be responsible for the applicable re-shipping cost.
- Re-shipping charges will depend on the destination and applicable shipping cost.
If a parcel is returned because the customer refuses delivery, remains unreachable, or provided incorrect or incomplete delivery information, the original delivery charge is not refundable and any applicable re-delivery charge may need to be paid before re-shipment.
Delivery may be delayed or unsuccessful due to circumstances beyond Dreminex Fashion’s reasonable control, including public holidays, seasonal pressure, logistics disruptions, courier-related issues, weather conditions, remote-area restrictions, or other special or unforeseen circumstances.
Dreminex Fashion will make reasonable efforts to assist with delivery-related issues.
Dreminex Fashion will make reasonable efforts to assist with delivery-related issues.
If a shipment is suspected to be lost, Dreminex Fashion will review the shipment status and, where applicable, work with the shipping provider to investigate the issue.
The appropriate resolution will be determined after the shipment status has been verified.
The appropriate resolution will be determined after the shipment status has been verified.
🔄 Returns & Refunds
Yes, an eligible product may be returned if it has a verified issue attributable to Dreminex Fashion, such as a wrong product, wrong color, wrong size, mismatch, product not ordered by the customer, or another verified defect or damage covered by the Return & Refund Policy.
Yes. Customers are strongly expected to check the product in front of the delivery person where the courier procedure allows inspection.
If there is a verified defect, damage, mismatch, wrong product, wrong color, wrong size, or another product issue caused by Dreminex Fashion, the customer should immediately report the issue to the delivery person or delivery team and may return the product at that time.
If there is a verified defect, damage, mismatch, wrong product, wrong color, wrong size, or another product issue caused by Dreminex Fashion, the customer should immediately report the issue to the delivery person or delivery team and may return the product at that time.
If the customer does not inspect the product in front of the delivery person, a wrong, damaged, defective, or mismatched product claim must be reported as soon as possible and no later than 24 hours from receipt.
The claim must include clear and specific evidence and the relevant order information. For claims made after delivery, please keep a clear, continuous unboxing video beginning before the parcel is opened and continuing until the product and reported issue are visible. Supporting photos may also be requested.
The claim must include clear and specific evidence and the relevant order information. For claims made after delivery, please keep a clear, continuous unboxing video beginning before the parcel is opened and continuing until the product and reported issue are visible. Supporting photos may also be requested.
The product should remain unused, unworn, unwashed, unaltered, and in its original condition.
A return may be rejected if the product has been used, worn, washed, altered, damaged after delivery by the customer, or is no longer in its original condition, unless the issue is directly caused by Dreminex Fashion and the return is approved after verification.
A return may be rejected if the product has been used, worn, washed, altered, damaged after delivery by the customer, or is no longer in its original condition, unless the issue is directly caused by Dreminex Fashion and the return is approved after verification.
If Dreminex Fashion is verified to have sent the wrong product, wrong color, wrong size, mismatched product, or another product that you did not order, you may return the product according to the Return & Refund Policy.
For an eligible case, you may choose either a refund or an alternative product/purchase option using an applicable coupon or discount sent to your specific email address.
The exact coupon or discount value and applicable conditions will be determined by Dreminex Fashion for the approved case.
For an eligible case, you may choose either a refund or an alternative product/purchase option using an applicable coupon or discount sent to your specific email address.
The exact coupon or discount value and applicable conditions will be determined by Dreminex Fashion for the approved case.
Yes. If the wrong or mismatched product is verified to have been sent by Dreminex Fashion and the return is approved, the applicable delivery charge will be refunded.
A return or refund is not automatically available solely because you do not like the product, changed your mind, or no longer want it under the standard eligible-issue process.
Where a return is otherwise accepted under applicable order terms, the delivery charge is not refundable for a return based only on customer preference or change of mind.
Where a return is otherwise accepted under applicable order terms, the delivery charge is not refundable for a return based only on customer preference or change of mind.
When submitting a claim, you should provide:
- Order number
- Customer name
- Description of the problem
- For wrong, damaged, defective, or mismatched product claims after delivery, a clear continuous unboxing video from the unopened parcel through the visible issue
- Supporting photos of the product, packaging, shipping label, and issue where relevant
- Any other relevant proof necessary to verify the claim
- Your preferred resolution, such as refund or an alternative eligible purchase option
- Any payment/refund information requested by our team
No. Every request is reviewed by our team.
A return, refund, or other resolution will only be provided after the claim has been reviewed and approved.
If the evidence is insufficient, unclear, inconsistent, manipulated, or the reported issue does not qualify, the claim may be rejected.
A return, refund, or other resolution will only be provided after the claim has been reviewed and approved.
If the evidence is insufficient, unclear, inconsistent, manipulated, or the reported issue does not qualify, the claim may be rejected.
Yes.
Claims containing false, manipulated, misleading, or insufficient evidence may be rejected.
Repeated or fraudulent claims may result in restrictions on future orders or other appropriate action.
Claims containing false, manipulated, misleading, or insufficient evidence may be rejected.
Repeated or fraudulent claims may result in restrictions on future orders or other appropriate action.
🔐 Privacy
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping/delivery address
- City and postal code
- Order and transaction information
- Account information
- Customer communications
- IP address
- Browser and device information
- Network and website-usage information
- Cookies and similar technology information
Personal information may be used to:
- Process and fulfill orders
- Process payments and confirm transactions
- Arrange shipping and delivery
- Provide tracking information where available
- Notify customers about scheduled delivery where applicable, including by SMS, email, or phone call
- Handle refunds, claims, and customer support
- Communicate about orders or accounts
- Improve our website, products, and services
- Maintain website security and prevent fraud or misuse
- Understand website usage and improve the shopping experience
- Send promotional communications where permitted
- Comply with applicable legal obligations
Necessary personal information may be shared with trusted third parties that help Dreminex Fashion operate its website and services.
This may include:
For complete details, see our Privacy Policy.
This may include:
- WordPress and WooCommerce-related services
- Payment processors and financial service providers, where applicable
- Fulfillment and supplier partners
- Shipping and logistics providers, including Steadfast Courier and, where applicable, Pathao
- Technology, analytics, customer-support, and cloud-service providers
- Marketing or advertising service providers where applicable
- Government authorities or other parties when required by law
For complete details, see our Privacy Policy.
Yes. Dreminex Fashion and our service providers may use cookies and similar technologies to:
See our Privacy Policy for more information.
- Operate essential website and store functions
- Remember preferences and shopping-cart information
- Understand website usage
- Improve website performance and customer experience
- Support analytics and, where applicable, advertising and marketing
See our Privacy Policy for more information.