Return & Refund Policy
At Dreminex Fashion, we aim to provide reliable products and a satisfactory shopping experience. Please read the following policy carefully before placing your order.
1. Delivery-Time Product Inspection
When the delivery person hands over the product, customers are strongly expected to check the product in front of the delivery person where the courier procedure allows inspection.
If there is a verified defect, damage, mismatch, wrong product, wrong color, wrong size, or another product issue caused by Dreminex Fashion, the customer should immediately report the issue to the delivery person or delivery team and may return the product at that time.
Inspecting the product at delivery helps us identify and resolve eligible issues more quickly.
2. Eligible Returns
A return may be accepted when the delivered product is verified to have an eligible issue attributable to Dreminex Fashion, including:
- Wrong product
- Wrong color
- Wrong size
- Mismatch with the ordered product
- Product not ordered by the customer
- Verified defect or damage attributable to Dreminex Fashion
- Another verified product issue covered by this policy
3. If the Product Was Not Inspected at Delivery
If the customer does not inspect the product in front of the delivery person, a wrong, damaged, defective, or mismatched product claim must be submitted as soon as possible and no later than 24 hours from the time the product was received.
The request must include clear and specific evidence of the issue and the relevant order information. For claims made after delivery, a clear, continuous unboxing video is required. The video should begin before the parcel is opened and continue until the product and reported issue are visible. The outer packaging, shipping label, and relevant product details should be visible where reasonably possible.
Claims submitted after 24 hours may not be accepted unless applicable law requires otherwise or Dreminex Fashion expressly approves an exception after review.
4. Product Condition Requirements
Products submitted for return should remain:
- Unused
- Unworn
- Unwashed
- Unaltered
- In their original condition
- With original packaging, labels, tags, accessories, manuals, or included items where applicable
An exception may apply where the issue is directly caused by Dreminex Fashion and the return is approved after verification.
5. Change of Mind or Personal Preference
A customer may not claim a return or refund solely because the customer does not like the product, changed their mind, or no longer wants the product under the standard eligible-issue process.
Where a return is otherwise accepted under applicable order terms, the delivery charge is not refundable for a return based only on customer preference or change of mind.
6. How to Submit a Return or Refund Claim
You must report an eligible wrong, damaged, defective, or mismatched product issue as soon as possible and, where the product was not inspected at delivery, no later than 24 hours from the time of receipt.
Please submit a report to our customer support containing:
- Order number
- Customer name
- Description of the problem
- For wrong, damaged, defective, or mismatched product claims after delivery, a clear continuous unboxing video from the unopened parcel through the visible issue
- Clear supporting photos of the product, packaging, shipping label, and issue where relevant
- Any other relevant proof necessary to verify the claim
- Your preferred resolution, such as refund or an alternative eligible purchase option
- Any payment/refund information requested by our team
7. Claim Verification
Every return or refund request will be reviewed by our team.
We may examine the submitted photos, videos, order details, product information, delivery information, and other relevant evidence to determine whether the reported issue qualifies under this policy. Where an order was processed through an approved supplier or fulfillment partner, Dreminex Fashion may also verify relevant product or fulfillment information with that partner. Dreminex Fashion remains the customer-facing point of contact for the claim.
Submitting a claim does not automatically guarantee a return, refund, or replacement.
If the evidence is insufficient, unclear, inconsistent, manipulated, or the reported issue does not qualify, the claim may be rejected.
8. Resolution for Wrong or Mismatched Products
If Dreminex Fashion is verified to have sent a wrong product, wrong color, wrong size, mismatched product, or another product that the customer did not order, the customer may return the product.
For an eligible case, the customer may choose either:
- A refund; or
- An alternative product/purchase option using an applicable coupon or discount sent to the specific customer's email address.
9. Refund Information
For an approved refund, the refund amount and method will be communicated after verification based on the specific case and applicable payment arrangements.
Where a refund is approved because Dreminex Fashion sent a wrong or mismatched product, the applicable delivery charge will also be refunded.
Where a customer requests a return because they do not like the product, changed their mind, or no longer want the product, the delivery charge is not refundable.
For Bangladesh customers, an available local mobile banking or payment method supported by Dreminex Fashion may be used where applicable.
Incorrect or incomplete payment information may delay the refund.
Return and failed-delivery costs: If an approved return is caused by a verified Dreminex Fashion, fulfillment, or delivery error, the applicable corrective delivery cost will be handled by Dreminex Fashion as stated in this policy. If a parcel is refused, not received, or returned because of customer preference, customer unavailability, or incorrect/incomplete customer-provided delivery information, the original delivery charge is not refundable and any applicable return or re-delivery charge may be the customer's responsibility.
10. Fraudulent or Misleading Claims and Orders
We reserve the right to reject claims containing false, manipulated, misleading, or insufficient evidence.
Repeated or fraudulent claims may result in restrictions on future orders or other appropriate action.
Dreminex Fashion also reserves the right to reject or restrict fraudulent, deceptive, abusive, or deliberately false orders and may take appropriate or legal action where evidence supports such action and where permitted by applicable law.
11. Important Notice
This policy applies to our standard return and refund process.
Nothing in this policy is intended to remove or restrict any consumer right or legal protection that cannot lawfully be excluded under applicable law.
12. Contact Us
For return/refund claims or questions regarding this policy, please contact Dreminex Fashion:
Email: hello@dreminexfashion.store
Website: www.dreminexfashion.store