Privacy Policy
Dreminex Fashion operates this online store and website, including its content, features, products, tools, and services. Dreminex Fashion uses WordPress and WooCommerce to provide and operate the store.
This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, use our services, place an order, make a purchase, or communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Dreminex Fashion, we may collect the following information:
Contact and Delivery Information
- Name
- Email address
- Phone number
- Billing address
- Shipping/delivery address
- City, postal code, and other information required for delivery within Bangladesh
- Products viewed, added to cart, or purchased
- Order number and order details
- Transaction details
- Payment status and related information
- Information relating to refunds, claims, or customer support requests
If you create an account, we may collect information associated with your account, such as your login details, preferences, and settings.
Communications
We may collect information you provide when you contact Dreminex Fashion, including customer support messages, questions, complaints, refund requests, and other communications.
Device and Usage Information
When you visit or use our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Network information
- Website interaction and usage information
- Cookies and similar technologies
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, or otherwise provide information.
- Automatically when you browse or interact with our website through cookies and similar technologies.
- From WordPress, WooCommerce, and other service providers that help us operate our website and store.
- From payment, fulfillment, shipping, analytics, or other business service providers where applicable.
3. How We Use Your Personal Information
We may use personal information to:
- Process and fulfill orders.
- Process payments and confirm transactions.
- Arrange shipping and delivery.
- Provide tracking information where available.
- Notify customers about scheduled delivery where applicable, including by SMS, email, or phone call.
- Handle refunds, claims, and customer support.
- Communicate with you about your orders or account.
- Provide and improve our website, products, and services.
- Maintain website security and prevent fraud or misuse.
- Understand how customers use our website and improve the shopping experience.
- Send promotional communications where permitted and where you have not opted out.
- Comply with applicable legal obligations and respond to lawful requests.
4. Sharing Personal Information
We may share necessary personal information with trusted third parties that help us operate Dreminex Fashion, including:
- WordPress, WooCommerce, and related website services.
- Payment processors and financial service providers, where applicable.
- Fulfillment and supplier partners.
- Shipping and logistics providers, including Steadfast Courier and, where applicable, Pathao.
- Technology, analytics, customer-support, and cloud-service providers.
- Marketing or advertising service providers where applicable.
- Government authorities or other parties when required by law.
We do not share more personal information than reasonably necessary for the relevant business purpose.
For supplier and fulfillment partners, this may include the customer name, phone number, delivery address, ordered product, order reference, and other information reasonably required to process, verify, support, or deliver the order. Such sharing is limited to the applicable business purpose and is subject to the relevant service arrangements and applicable law.
5. Website and WooCommerce Services
Our store is operated using WordPress and WooCommerce. These technologies may process information necessary to operate the website, manage customer accounts, process orders, maintain shopping-cart functionality, and provide related services.
Information submitted through our website may also be processed by service providers that help us operate Dreminex Fashion.
6. Cookies and Similar Technologies
Dreminex Fashion and our service providers may use cookies and similar technologies to:
- Operate essential website and store functions.
- Remember preferences and shopping-cart information.
- Understand website usage.
- Improve website performance and customer experience.
- Support analytics and, where applicable, advertising and marketing.
7. Marketing Communications
Where permitted, Dreminex Fashion may send promotional emails or other marketing communications about products, offers, or updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.
Even if you opt out of promotional communications, we may still send necessary non-promotional communications relating to your orders, transactions, account, scheduled delivery notifications, or customer-service requests.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive information through unsecured communication channels.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing our services
- Processing and maintaining orders
- Customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Complying with applicable legal obligations
- Enforcing applicable agreements and policies
10. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Request a copy or portability of certain personal information.
- Opt out of certain marketing communications.
- Exercise other privacy rights available under applicable law.
Some rights may be limited or subject to exceptions under applicable law.
To exercise an applicable privacy right, contact us using the information provided below.
11. Children's Privacy
Our services are not intended for children who are below the applicable age of majority under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, a parent or legal guardian may contact us so that we can review the request and take appropriate action where required by law.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
Dreminex Fashion is not responsible for the privacy practices, security, or content of third-party websites that we do not control.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
13. Service Provider Data Processing
Dreminex Fashion may use third-party service providers to operate its website, process orders, provide shipping and delivery services, support website functionality, analyze website usage, and provide other business services.
Where required by applicable law, appropriate safeguards will be used when personal information is processed by service providers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements, or other operational needs.
When we make changes, we will update the “Effective Date” at the top of this policy.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:
Dreminex Fashion
Website: www.dreminexfashion.store
Email: hello@dreminexfashion.store